Refund and Return
We offer a return policy because we understand that some customers prefer to see the product in person to ensure its quality.
At the same time, we believe it won’t be needed—we stand by our craftsmanship and have never received complaints. That’s why we confidently offer a 7-day return and full refund for defective items, but not for size, fit, or personal preference issues.
Return Policy (Hong Kong & Worldwide)
- You must contact us within 7 days of your order being marked as “Delivered” (per tracking).
- If approved, you’ll need to arrange and cover return shipping yourself.
Return Conditions
To be eligible for a return, the item must be:
- Unworn, unwashed, and in its original condition.
- Returned with all original packaging, including the protective bag and tags attached.
- Free from stains, scents (perfume, smoke, etc.), and signs of wear.
- Not altered or modified in any way
Items that do not meet these conditions will not be accepted and will be sent back at the buyer’s expense.
What’s Not a Defect?
- Size, fit, or color variations due to screens/lighting.
- Minor fabric/stitching variations that don’t affect function.
- Items that have been washed or altered intentionally as a part of the design.